FAQ & help

On this page you will find the answers to frequently asked questions about airport parking, payment, your booking and how to use it.

Miles & More

You will always receive at least 100 Miles & More award miles for each non-cancelled booking through https://miles-and-more.park.aero. During a designated promotion, you may also receive more award miles according to the applicable promotion conditions. Please note that bookings through partner airports’ own webshops or other Park.Aero partner sites do not qualify.

You will receive your miles at the beginning of the next month after the booked entry date. For example, for a parking reservation with entry on August 17, the miles will be credited to your Miles & More account by the beginning of September.

A subsequent crediting of miles is possible, provided that you have booked through https://miles-and-more.park.aero and the entry date of the booking made is still in the future. To do this, please send a request to our technical support and write us your parking booking ID and your Miles & More service card number. Please note that bookings through partner airports’ own webshops or other Park.Aero partner sites do not qualify.

It is currently not possible to pay for parking reservations with Miles & More award miles.

If you are not yet a Miles & More participant, simply register here for free.

Book airport parking

You can book an official airport parking space for selected airports on our website. Please proceed as follows:

  1. Choose airport
  2. Enter entry date and exit date date
  3. Choose available parking product
  4. Enter personal data
  5. Payment via airport´s payment module
  6. You will receive a booking confirmation mail within the next minutes
Please plan a sufficiently large time buffer when booking your entry and exit times. We recommend that you add at least 3 hours to the planned departure and arrival times of your flights.

Unfortunately, our booking journey does not support bookings for more than one car at the same time. Please create separate bookings for each car you are traveling to the airport with.

Payment

In any case, we provide credit card payment including Apple Pay and Google Pay. Furthermore, the following alternative payment options may be available (depending on the airport you book): PayPal, Bancontact, BLIK, EPS, iDEAL, MobilePay and Przelewy24.

The parking fee will be debited immediately from the credit card / payment method specified.

The booking confirmation sent after booking includes an invoice from the respective airport.

Please first check whether the credit card used is activated for 3D Secure V2 in accordance with the PSD2 directive. The activation is a necessary prerequisite for payment via our system. If this is not the case, please contact your bank.

There might have been technical problems with creating your booking or with sending the booking confirmation mail. Please contact our technical support. When sending a request to our support, please provide your booking information like name, email-address, airport, booked product and booked period.

Manage booking

A change of your booking with regard to the booked airport, parking area and parking period is not possible. In this case, you must cancel and re-book. We recommend that you check any cancellation fees and the new cost of the parking space before cancelling. The price of a parking space may have increased in the meantime. In some cases, it is therefore cheaper to park for longer than booked with the existing booking and make an additional payment after arrival and before leaving the parking facility. This is done at the pay station and is based on the airport’s tariffs. Please contact the respective airport if you have any questions about the applicable additional payment rates. You can find the airports’ contact details here.

The prerequisite for cancellation is that you have booked a cancellable product and comply with the applicable cancellation rules of the respective airport. There are 2 ways to cancel your parking reservation:

  1. Cancellation link: After you have successfully booked a parking space, you will receive a booking confirmation by mail. In the mail you will find a link for cancellation.
  2. Website: On our website you have the possibility to make a cancellation by stating your booking number and email-address here.

The cancellation modalities depend on the cancellation conditions of the booked airport and product. You will find an overview of the cancellation regulations and any applicable fees here.

It is possible that cancellation charges may apply in accordance with the terms and conditions of the relevant airport. You will find an overview of the cancellation regulations and any applicable fees here.

A refund will be made within 14 working days to the payment method used at the time of booking.

At the airport

You must have the QR code ready for entry at the barrier of the booked parking area. As a rule, however, it is not mandatory to print out the QR code. The QR code can also be scanned using a mobile device. If the QR code cannot be read at the entrance, please contact a member of staff by pressing the call button at the barrier.

At the entry barrier, scan the QR code printed on the booking confirmation you received by email. Depending on the airport, your already paid ticket will be issued automatically or the barrier will open directly. If you receive a ticket, please keep it, as it will be needed for exit.

Yes, a one-time entry is possible at any time within the booked period.

Upon return, please go to a ticket machine and insert the ticket you received upon entry. If you did not receive a ticket on entry, please scan the QR code on your booking confirmation. The ticket machine will show you whether an additional fee is due for the longer standing time.

Refunds for early departures are excluded in accordance with the airports’ terms and conditions.

A booking entitles you to one entry and exit within the booked parking period.

Other

If a booking confirmation has not been sent to the email address provided when booking, please check your spam folder first. If you cannot find the email, please contact our technical support. When sending a request to our support, please provide your booking information like name, email-address, airport, booked product and booked period.

For further questions or suggestions, please contact our technical support.

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